Fire Safety Services
Fire safety training.
On-site. Practical. Site-specific.
Online training is convenient. But staff who have only completed an online course often have limited confidence, knowledge, and real-world decision-making when a fire situation actually occurs. We deliver training at your premises — with live extinguisher use, building-specific content, and a practising fire risk assessor doing the teaching.
Fletcher Risk Management delivers on-site fire safety training for staff, fire marshals, and responsible persons across Chester, the North West, and North Wales. Every course is delivered by a practising fire risk assessor — someone who assesses buildings for a living, understands real fire risk, and can answer the questions that genuinely matter to your staff.
The Regulatory Reform (Fire Safety) Order 2005 requires the responsible person to ensure that employees are given adequate information, instruction, and training on fire safety. That obligation is not met by an online course that staff complete in twelve minutes between other tasks. On-site training — delivered at your premises, referenced to your specific building and procedures — is the standard that demonstrates genuine compliance.
Already had your fire risk assessment with us? Where we have assessed your building, we deliver training that directly references your specific fire hazards, escape routes, and procedures. This is the most effective approach and is particularly valued by responsible persons who want to demonstrate a coherent, documented fire safety programme to the fire authority or their insurer.
Our courses
Both courses are delivered at your premises, tailored to your specific building, and include hands-on extinguisher use on a controlled live fire. Certificates issued to every attendee.
All staff
Fire Safety Awareness
2 hours · up to 8 delegates
- How fires start and spread
- Common workplace ignition sources
- How to raise the alarm and respond safely
- Evacuation procedures and escape routes
- Fire doors and compartmentation awareness
- Safe use of portable fire extinguishers
- Live extinguisher use on controlled fire
- Certificates issued to all attendees
£395 per session
Fire marshals & wardens
Fire Marshal / Warden Training
3 hours · up to 8 delegates
- Fire risk principles and hazard identification
- Fire prevention and staff responsibilities
- Evacuation planning and management
- Fire alarm systems and emergency procedures
- Sweeping, checking rooms, assisting evacuation
- Liaising with the responsible person and emergency services
- Live extinguisher use on controlled fire
- Certificates issued to all attendees
£495 per session
Both courses are delivered at your premises to reduce disruption and improve the relevance of the training. For larger teams, multiple sessions can be arranged on the same day. Call 01244 394 244 to discuss your requirements.
Why on-site training
Real extinguisher confidence
Picking up an extinguisher and using it on a live fire builds the muscle memory and confidence that watching a video never can. Staff who have done it once are far more likely to use an extinguisher correctly when it matters — and to make the right decision about when not to.
Your building, your risks
Online courses cover generic scenarios. Our trainers know fire risk — and where we have assessed your premises, they know your specific hazards, your escape routes, and the particular challenges of your building. That context makes every example directly relevant.
Questions get answered
Staff always have questions about what they should actually do in specific situations. An online course cannot answer them. On-site delivery means every question gets a real, considered answer from a practising fire risk assessor — not a FAQ page or a help desk ticket.
Documented compliance
Certificates are issued to every attendee, and we provide a training record suitable for your fire safety documentation. The Fire Safety Order requires the responsible person to ensure adequate training is provided — our certificates and records provide the evidence that it has been.
What we hear most often
"Everyone's done the online training — it's all logged in the system."
We carry out fire risk assessments across a wide range of premises and regularly find that staff who have completed online training cannot answer basic questions about their specific building — where the assembly point is, what type of extinguisher is on the wall beside them, or what they should do if they discover a fire outside normal working hours. Logged completion is not the same as effective training.
"We do training every three years as part of our general H&S programme."
Three years is a long time. Staff turn over, escape routes change, new hazards are introduced, and the specific details that matter in an emergency fade. For many premises — particularly those with high staff turnover, sleeping risk, or vulnerable occupants — annual training is the appropriate standard. The fire authority expects to see a training record that reflects the current workforce, not a certificate from 2022.
"We have a fire marshal but they haven't had any training — they just know the building."
Knowing a building is not the same as being trained as a fire marshal. A designated fire marshal who has not received formal training — covering evacuation management, sweep procedures, liaison with emergency services, and extinguisher use — is not in a position to fulfil that role safely or legally. They are also personally exposed if their actions in an emergency are scrutinised.
Who we train
Fire safety training requirements vary by premises type. Our courses are adapted to reflect the specific risks, evacuation challenges, and occupant profiles of your building.
Managing agents
Building managers & on-site staff
Hotels & hospitality
Front-of-house & kitchen teams
Care homes
Care staff & PEEP-aware teams
Schools & colleges
Teaching & support staff
Offices & commercial
Employers & facilities managers
Warehouses & industrial
Shift workers & site managers
HMO landlords
On-site staff & resident managers
Churches & community
Volunteers & event stewards
Who delivers the training
Tim Fletcher
Director
Tim has more than 30 years of experience in the fire industry. His training courses draw directly on that practical experience — the scenarios he presents are drawn from real assessments, not textbooks.
- ABBE Level 4 Diploma in Fire Risk Assessment
- NEBOSH National General Certificate
- FPA Fire Safety Management Certificate
- Member — Fire Protection Association
- 30+ years fire industry experience
Sam Fletcher
Director
Sam combines ABBE Level 4 qualification with a legal background and a decade of hands-on hospitality fire safety experience. His training for hotels, care homes, and managing agent staff reflects that specific sector knowledge.
- ABBE Level 4 Diploma in Fire Risk Assessment
- Bachelor of Laws (LLB)
- Master of Business Administration (MBA)
- 10+ years hospitality fire safety experience
- Fire door inspection qualified
What our clients say
Google Reviews · Chester & the North West
★★★★★
"Without doubt one of the best and most professional businesses I have used. Tim Fletcher is a highly regarded professional in his field. Don't take a chance — protect your staff, protect your building, protect your business."Chris H. · Google
★★★★★
"We appointed Fletcher Risk Management to conduct an assessment at one of our rental properties in Hoole. Tim demonstrated the utmost integrity and professionalism. We genuinely cannot recommend him highly enough."Andrew P. · Google
★★★★★
"We have engaged Fletcher Risk Management to carry out surveys on a number of our sites for a very important client. Always professional, friendly and accommodating. The work exceeded our expectations by far."Marie Morgan · EIS Ltd
Common questions
How much does fire safety training cost?
The Fire Safety Awareness course (2 hours, up to 8 delegates) is £395 per session. The Fire Marshal / Warden course (3 hours, up to 8 delegates) is £495 per session. Both are delivered at your premises with live extinguisher use included. Call 01244 394 244 to discuss your team size and requirements.
How many people can attend each session?
Up to 8 delegates per session. For larger teams, we can deliver multiple sessions on the same day. We will advise on the most efficient structure for your team size when you call.
How often does fire safety training need to be renewed?
The Fire Safety Order does not specify a fixed renewal interval — it requires adequate training to be provided and maintained. For most premises, annual refresher training is the appropriate standard. Premises with high staff turnover, sleeping risk, or vulnerable occupants should train more frequently. The fire authority expects to see a current training record that reflects the actual workforce.
Do you deliver training for large groups?
Yes — for larger organisations we can deliver multiple sessions in a single day, or arrange a programme across consecutive days. We work with schools, care home groups, hotel chains, and managing agents with multiple sites to structure training programmes that are efficient and cost-effective. Call us to discuss your requirements.
Can training be combined with a fire risk assessment?
Yes, and we recommend it. Where we have already carried out the fire risk assessment for your premises, we can deliver training on the same day that is directly referenced to your specific findings — the most effective and practically useful approach. Training booked alongside an assessment also reduces your overall cost and minimises disruption to your operations.
What areas do you cover?
We are based in Chester and deliver fire safety training across the full North West and North Wales — Chester, Cheshire, the Wirral, Liverpool, Merseyside, Manchester, Warrington, Wrexham, Rhyl, Llandudno, and beyond. See our regional coverage page for the full list of areas.
Book your fire safety training today.
Tell us your premises type, number of staff, and whether you need awareness or fire marshal training. We will confirm availability and come back with a fixed price.
Fletcher Risk Management Ltd is registered in England. This page provides general guidance on fire safety training obligations and is not a substitute for professional advice specific to your premises. The law as described reflects the position in England; different provisions apply in Wales, Scotland, and Northern Ireland.